Seller's Guide

1. How does a sale take place on grand Vintage?
To sell on Grand Vintage is very simple.
• Select the “Sell and Item” function on the upper part of the home page.
• Fill-in the fields requested in order to qualify in the most accurate and best way possible the article you intend to sell.
• As soon as a client purchases it, you will be informed by email.
• Within 3 days, you will be asked to confirm the availability of the item. In case it’s availability is not confirmed, the sale will not happen.
• Once confirmed that the article has not been sold, you will be given the name and address of the client to organise the shipping. You will be entitled to contact him or her directly.
• The product will then be marked as “Unavailable”.
• The price paid by the buyer deducted from the commission owed to grand Vintage will then be made available after 14 days starting from the date of delivery to the client. You can make your request using the function “Request Payment”.
2. What is the cost involved to sell on the web site of Grand Vintage?
• Publicising a piece of furniture or a décor item is free on grandvintage.com. 
• You will just pay a commission calculated on the price at which the item has been sold:
i. 25% + VAT in case of a private person.
ii. 20% + VAT in case of a professional reseller.
3. I am a professional reseller with a VAT code, what is the procedure?
You will need to send the following informations to Grand Vintage.
- the VAT Code
- a scan (or a photo) of the registration at the Chamber of Commerce
- a scan (or a photo) of the ID of the owner of the business.
- the Iban number on which to make the payment.
You can send such data via fax at the number 00 39 02 500 412 04 o via mail at the address vendors@grandvintage.com
4. I am a private seller, what informations should I provide?
In case of a private seller, the procedure is the same, you just need to send us the following documents:
- a photo or a scan of your ID;
- your fiscal code;
- your Iban number on which to make the payment.
You can send such data via fax at the number 00 39 02 500 412 04 o via mail at the address vendors@grandvintage.com.
5. What are my responsibilities as a seller?
As a seller on Grand Vintage, you are committed to:
- Selling exclusively original articles and no copies.
- Selling items free of any legal constraint or mortgage.
- Providing an honest, sincere and neutral description of the item
- Being reactive and dynamic by adding new articles on a regular basis and by shipping those sold rapidly.
6. How to cancel a product sold on the web site of Grand Vintage?
If you have sold a product directly from your shop, you just need to access your “Boutique” to make your product unavailable. Just start from the “home page”, select “Account”, “log-in” and you can then access your “Boutique” to make the relevant changes.
In case you face difficulties, just drop us a lina using the email address vendors@grandvintage.com
7. Am I compelled to issue an invoice to my client? Also if I am a private seller?
The client can ask you for an invoice for the amount paid, that is the total price paid (shipping cost excluded). You are therefore required to send to your client an invoice for the amount paid, that is your part and the commission to grand Vintage. The shipping cost needs also to be added only if you have done the delivery yourself.
8. If I am a private vendor, how can I release an invoice to my client?
In that case, just send a request to grand Vintage (vendors@grandvintage.com) and we will issue an sales confirmation in place of an invoice.
9. I am a professional dealer of antics and vintage items, how can I sell on Grand Vintage?
The web site has been designed on purpose for the professionals. The publicising of an article on our web site is totally free, you will just pay a commission calculated on the selling price of your item.  For the professionals, such commission is 20% only + vat. 
10. I  subscribed as a private seller but I would like to upgrade my account and qualify as a professional seller, how can I do that?
Just send us the changes to make to your account with the VAT number at the address vendors@grandvintage.com and we will update your profile.
Payments
11. When will I be paid?
The account of your client will be debited as soon as you confirm the availability of the item. But the money will be retained by Grand Vintage for 14 days after the product has been received by the client to enable him to make use of his right of withdrawal. Once such period of time has passed, you are intituled to require your payment, just make sure you have provided Grand Vintage with your Iban number.
12. Are there any additional costs apart from the fee to be paid to Grand Vintage?
No, publicising items on Grand Vintage is free, you will just pay a commission on the price at which your product is sold, as highlighted in the article 2.
13. How will I be paid?
Grand Vintage will make a swift payment for the amount due, i.e. the price at which the item has been sold minus the commission due to Grand Vintage. Such payment will be made, obviously upon the communication by the seller of all the relevant information as explained in the article 3 in case of a professional reseller or the article 4 in case of a private person.
14. How to publicise an article?
Before you start, make sure your article is in line with the items managed by Grand Vintage. Our web site welcomes exclusively authentic antic and vintage pieces of furniture and décor items. All the styles are accepted without any limit of age. 
We exclude therefore furniture and décor items manufactuered industrialy from the 80s onwoards.
15. What can I not sell on Grand Vintage?
We don’t deal with dishes, clothes, shoes, jewelery, plush, consumer electronics, lether goods, . Moreover, we grant ourselves the right to reject any item which would not be in line with the spirit of Grand Vintage (bad taste, pornography…)
We check indeed every item placed on our web site prior to authorising its publishing. If you have a doubt on your items, you can send us a photo using the email vendors@grandvintage.com and we will be happy to analyse it and eventually submit it to our experts. Once approved, your article will need more to be actively promoted.
16. How to make the photos of my items
“A picture has more impacts than 1.000 words” said Conficius. We recommend indeed you take great care of your photos because they will be what will impress your client mostly.
We require at least 5.The main one will be clipped to be publicised on the home page or at least the main page. One showing the item globally with an upfront view. The others need to view the item from different perspectives. The more details are shown, the better. Pictures made in the daylight provide a better understanding of the item: the material in which it is made, its state, its age, its colours…
17. What to do once the item is sold?
In case you have sold the article in your shop, you need to make it “unavailable” on the Grand Vintage website. You should therefore access your “Boutique” and update its status.
18. Who is in charge of the shipping?
Unless he picks-up the article himself at the seller’s location, the shipping costs are to be sustained by the client who chooses himself the shipping agent.
The client is offered various shipping methods: National forwarders (Bartolini or SDA), international shipping agents (TNT, Fedex) or the seller itself who can offer to do the delivery himself. 
The shipping is to be paid by the client  who pays Grand Vintage a unique amount that covers everything: the price of the item - and therefore the commission to Grand Vintage – 
and the shipping costs. Any article sold by Grand Vintage is assured.
An item picked-up directly from the seller will be of course free of charge.
19. How to ship my piece of furniture or décor item?
The client is offered various shipping methods: National forwarders (Bartolini or SDA), international shipping agents (TNT, Fedex) or the seller itself who can offer to do the delivery himself at conditions that are communicated on our web site with a price for each kind of distance:
- Within 20 km
- From 20 to 50 km
- Up to 100 km
The shipping is to be paid by the client  who pays Grand Vintage a unique amount that covers everything: the price of the item - and therefore the commission to Grand Vintage – 
and the shipping costs. Any article sold by Grand Vintage is assured.
An item picked-up directly from the seller will be of course free of charge.
In case the client wishes to pick-up the item himself for free, of course, the right of withdrawal does not apply, the client will therefore not have the possibility to give back the article and obtain a reimbursement.
The seller will need to wrap-up the piece of furniture or decor item very carefully with several layers of bubble wrap and adhesive tape and stick strongly the bill of lading on it in a way that it can be seen and read easily.
Order cancellation and right of withdrawal
20. For what reason can a client decide to withdraw and send back his purchase?
By law, a client can make use of his right of withdrawal  freely and without the need to provide any reason for 14 days after he has received the item. In such case, the client needs to inform Grand Vintage of his decision to withdraw within the 14 days and send the item back by sending a clear declaration at the address client@grandvintage.com as well as the item itself within 7 days from the request of withdrawal. 
Upon the evidence the product has been received by the seller, Grand Vintage will reimburse the client for the price of the product paid. The shipment will be at the charge of the client, as foreseen by the law.
As highlighted previously, in case a client picks-up the item himself at the seller’s, the right of withdrawal will not apply.
21. Case of return for non-compliance
In the case a client returns the article within 72 hours from its delivery for “non-compliance” of the item purchased, Grand Vintage will have the right to assess the reason for which the request has been made upon the photos or video sent by the client.
In the case the reasons are considered good and valuable,  the client will be reimbursed for the total amount paid (article + transport) and the complete amount will be at the charge of the seller.
22. In case of return shipment, who is responsible,? Who sustains the costs?
In case the article is damaged, spoilt or destroyed during the shipment, the seller will be held responsible. The seller will therefore need to contact the forwarding agent and analyse what is the cause of the damage. He will then require the insurance to compensate him.
23. How to make a request to return an item?
In case a client makes a request to return an article
1. Grand Vintage will check that the request fits into the 14 days foreseen by the law, starting from the date of delivery to the client. Otherwise, the client will be informed that the delay has not been respected and that his request cannot be taken into consideration. On the other hand, if the request is accepted, the seller will be informed of the reason for which the product is being resent with the photos that show the non-compliance or the damage.
2. The name and address of the seller is given to the client in order to enable him to ship the item back during the following week.
3. The reimbursement will be made by Grandd Vintage as soon as the client will provide us the details of his bank account.
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